All You Need To Know About DEWA Account When Renting In Dubai

You always need utilities. When you move to Dubai, you will find out that you have to create your own accounts before you are supplied with water and electricity. Sometimes the landlord will set up the account but that has to be stated in the tenancy agreement.

It is not hard to do and after you make the application, your water and electricity are turned in in a day or so. The good news is that you can either do this task in person at the DEWA office or you can do it all online.

How you choose to do it is up to you but until you get it done, you won’t have water or electricity. Don’t forget to have enough money ready for the refundable deposit.

DEWA Landlord Registration

Generally, the procedure is the same for landlords as it is for tenants. It is just a matter of having the bill in the right name. There is a place for landlords to register and you can find it at this link.

You will have to submit the proper documents. Once the account is set up, you can always have the tenant create their account when they move in. You can transfer your account to your new address if you are living in Dubai.

Make sure you supply the right documents which will include your passport visa page if you are an international investor. Most of the pertinent information for sign-up is in the tenant’s section as there is little difference between the two processes.

DEWA Move-In Request

There are two ways you can make your move-in request. The first way is online and the other option is to physically go to the DEWA office and make your application.

Since it takes about 15 hours before the water and electricity are turned on in your apartment, villa or home, etc., it is best to make this request prior to your move-in date.

The documents you will need are:

  • Application form
  • Signed tenancy contract copy
  • Passport copy with valid visa page

If you are a homeowner, then you will need to submit a valid title deed. Plus, you will need a Dubai ID as well as any business information if you are opening up a business account.

Setting Up An Online Account

When you go in person to the office, you will not need to follow these instructions. Just make sure you have your documents and fee payment ready and follow the clerk’s instructions.

Step #1. Go to the DEWA website and click on Activation of Electricity and Water (Move-in). You may have to set up login information at this time.

Step #2. There will be a drop-down menu and you need to click on the appropriate category that refers to your status- Expatriate, GCC National, Investor, and UAE National.

Step #3. Next, click on account type and check either owner or tenant If you are a tenant, then you need to submit the Ejari number of the residence.

Step #4. If you are renting in the free zone you need to provide the following information- Tenancy Contract Number, Contract Start Date, Contract End Date, Contract Value, No. of Rooms, and premise numbers.

Step #5. Include the DEWA premise number and then click continue. After that just follow the instructions to set up your account.

The DEWA Fees

Nothing is going to be free in this world and you will need to pay deposits and fees to make sure your account is set up correctly and in a timely manner.

  1. Deposit fees
  • Dubai apartment- 2000 AED
  • Dubai Villa- 4000 AED
  1. Activation charges (all figures in AED)
  • Small meters connection- 100
  • Large meters connection- 300
  • Registration- 10
  • Knowledge fee- 10
  • Innovation fee- 10

Two things to be aware of. First, the Thukher and Sanad cardholders are entitled to a 50% discount on activation fees. Second, VAT will be added where it is deemed appropriate

Move Out Procedure

If you are moving to a new location, you just need to contact DEWA through one of the Customer Happiness Centres in the city. Then settle any outstanding bill you may have. The security deposit will be transferred to your new residence if you are staying in the city.

If you are moving out of the city, then you need to deactivate your account. There is a process to do that:

Step #1. Log in with your DEWA User ID or the UAE pass

Step #2. Select the appropriate 10-Digit DEWA Contract Account number

Step #3. Pay your outstanding bill

Step #4. select your move-out date and the staff will arrive to take a final reading

Step #5. select your security refund option. This can be done via bank transfer, check, or through Western Union

Step #6. Submit the application and wait. The final bill will be processed in 24 hours.

You do not have to log in to disconnect your electricity. You need to use your Enter your 10-digit DEWA Contract Account number and 9-digit DEWA premise number.

Then a one-time password will be sent to your email or cell phone number. Use the password to enter the system. Then follow steps #3 to 6 above to disconnect your electricity and water.

Of course, there are deactivation fees when you are ready to move out. These are(all figures in AED):

  • Small meter disconnection – 100
  • Large meter disconnection- 300
  • Knowledge fee- 10
  • Innovation fee- 10

And if you are a Thukher and Sanad cardholder you are entitled to a 50% discount.

Some Final Words

When it comes to moving in or moving out of a Dubai residence the steps may be daunting. If you need help with all the details then call our office. Our agency has over 10 years of all aspects of real estate transactions in both London and Dubai. Our agents are well-versed in all the processes and fees, etc. Give us a call today to make sure you know what you are doing.

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