DEWA and Chiller Charges in Dubai Explained

DEWA covers water and electricity. Chiller charges cover air conditioning, and in many Dubai buildings they are billed separately by a district cooling company. Together they are the running costs tenants most often underestimate.

What each one is

The question to ask before you sign

"Is chiller included in the rent?" In some buildings it is; in many it is not, and a separate account is opened in your name. The difference over a year can be several thousand dirhams, which is enough to change which property is actually cheaper.

Ask for the previous occupier's typical summer bill rather than an estimate.

Why chiller bills surprise people

• Consumption is seasonal. May to September can be triple the winter figure.
• There is often a fixed capacity charge payable even when the property is empty.
• Older buildings are less efficient, so the same lifestyle costs more.

If a property will be empty for months, the capacity charge continues. Owners of holiday homes and investors between tenants should budget for it.

Setting up and closing accounts

DEWA requires your Ejari certificate, Emirates ID and the premises number. Chiller providers require similar. When you move out, close both and keep the final bills: the landlord will ask for them before releasing your deposit. See getting your deposit back.

Keeping the bills down

• Service the air conditioning. A clogged filter costs more than the service does.
• Set the thermostat at 24 degrees rather than 18. The room reaches temperature at the same speed either way.
• Keep blinds closed on sun-facing windows during the day.

Related reading

Service charges are separate again and payable by the owner. Our tenant guide covers the full cost of renting.